Cancel whenever you need
You can cancel through the AAA Signal billing portal. Cancellation stops the next automatic renewal. Unless a refund or other remedy is required by law, access remains available until the end of the period already paid for.
Renewals and plan changes
Monthly and yearly plans renew automatically at the interval shown at checkout until cancelled. Cancelling takes effect at the end of the paid period. Moving between plan sizes or billing intervals may change the price and end early-member price protection; the billing portal or checkout will show the applicable amount before a change is confirmed.
Change-of-mind refunds
Fees are generally not refunded simply because you changed your mind or did not use the service. Annual customers should consider the yearly commitment before purchasing. The SEO Action Plan is also a one-time purchase; review its current scope and delivery mode before checkout. Work requires confirmed payment, a complete brief and the needed access; automated work additionally requires your explicit consent and an enabled background service.
SEO Action Plan work and delays
You can stop queued automated work from the order progress panel, but this does not automatically issue a refund or cancel the purchase. If work has not started, required access cannot be supplied, or the purchased plan cannot be delivered, contact us to review the order and the appropriate next step. We assess the actual service provided and your consumer rights; an automation failure or lack of data is not treated as a completed delivery. The usual delivery target starts once the complete brief and required access are available. A delayed or failed job may need assistance rather than being delivered automatically.
Optional reporting and email delivery
Turning weekly reports off, deleting a report or removing a workspace item does not cancel a paid plan. Email reporting can be enabled only when sending infrastructure is configured, and delivery is subject to Google data availability and mail-provider handling. A feature labelled as preview-only, planned or not active is not a promise of automatic delivery. These limitations do not remove remedies that apply under Australian Consumer Law if a purchased service is not provided.
Problems with the service
If AAA Signal has a major problem, cannot provide the purchased service, or fails a consumer guarantee, you may be entitled to a refund, replacement service or another remedy under the Australian Consumer Law. Nothing in this policy limits those rights.
Duplicate or incorrect charges
Report a suspected duplicate or incorrect charge through the contact page. Include the account email, charge date and amount, but never send card numbers or passwords.
Requesting a review
Contact us promptly after discovering a problem. Include the account email, purchase, date, amount and a clear description, but never send card details, passwords or security codes. We may ask for information reasonably needed to locate the transaction and assess the request.
Processing approved refunds
Approved refunds are returned through Stripe to the original payment method. Financial institutions control the final processing time. Refunding a recurring plan may end access associated with the refunded paid period.